https://locodigital.com.br/en/tags/helpdesk/Recent content in Helpdesk on LocodigitalHugoen-USTue, 02 Jun 2026 09:00:00 -0300https://locodigital.com.br/en/technology/dragonforce-the-ransomware-cartel-behind-the-m-and-s-attack/Tue, 02 Jun 2026 09:00:00 -0300https://locodigital.com.br/en/technology/dragonforce-the-ransomware-cartel-behind-the-m-and-s-attack/<p>Marks & Spencer lost more than £500 million in market value after somebody rang the company's IT helpdesk pretending to be an employee. No zero-day, no elaborate phishing. One phone call, one password reset, and two months later the e-commerce systems of one of the UK's largest retail chains were encrypted. That's DragonForce.</p> <h2>Who DragonForce are</h2> <p>DragonForce emerged in 2023 as a Malaysian hacktivist group, but pivoted quickly to ransomware-as-a-service (RaaS), adopting an affiliate model with a split of up to <strong>80% of the ransom</strong>. In March 2025 it went further: it relaunched the operation as a <strong>"ransomware cartel"</strong>, letting affiliates create their own brands using the group's infrastructure, encryptor and tooling — their own name, their own leak site, their own visual identity.</p>